Microsoft Teams
for Frontline Workers
Empower your organization’s frontline with technology and tools from Microsoft

Frontline Workers in a Digital Workplace 

The Coronavirus pandemic has accelerated the pace of digital change within organisations. With the move to hybrid and remote working, a modern work environment is more important than ever, especially for the Frontline.

 

To stay competitive in today’s business environment, you need to adapt and find solutions to enable flexible, hybrid work for all employees. Enabling Frontline Workers with Teams opens up their connection to the wider business and gives them the ability to share ideas to improve the business more efficiently. 

 

Technology Benefits for the Frontline 

Frontline workers are the backbone of your organization. They curate your customer experience and run operations on the ground. It’s important that their roles are not overlooked during digital transformation. Providing Frontline Workers with powerful and intuitive tools and devices empowers them to perform at their best.

Enabling the Frontline with Microsoft 365 | Benefits and Reasons to Invest Webinar on Demand

Developed and designed by WM Reply, the core the Frontline Digest brings key information directly to your Frontline Workers in a tool and platform they are already using, the Microsoft Teams App. The Frontline Digest brings your team all the information they need to know before starting their shift in a short, digestible format.

Enabling the Frontline with Microsoft 365 | Benefits and Reasons to Invest Webinar on Demand

Let WM Reply help you understand some of the key building blocks for enabling your Frontline Workers. Whether you’re looking to understand the technical considerations for enabling the Frontline with Microsoft 365 tools and technologies or if you’re at the beginning of your Frontline journey and need help understanding the potential return on investment, we’ll inspire you with the Art of the Possible.

Microsoft Teams improves the Frontline experience by providing:

  • A single, intuitive channel to enable communications
  • A clear view of daily activities
  • An easy and accessible way to view news, allowing them to feel
    a part of the wider team
  • Notifications to ensure business critical information is communicated
    exactly when they need it
  • Visibility and details of daily tasks and activities
  • Ability to manage shifts
  • Access to intranet content, anywhere at anytime
“Investing in Frontline workers can result in up to $19M in potential benefits over 3 years”

5 Key Benefits of Teams
for Frontline Workers

Organizations experience a wealth of benefits by equipping the frontline with technology and tools

  • Reduces the time managers spend on administrative tasks by consolidating current tools and processes
  • Ensures frontline workers are kept in the know by receiving instant notifications wherever they are located
  • Allows sharing of sensitive data through a secure, business-driven application
  • Increases visibility of performance through analytics in Power BI

Frontline Worker Offering for Microsoft Teams

Empower your Frontline with WM Reply. Our Frontline Worker Teams roll-out, designed as a four-part engagement, provides Frontline Workers with bespoke solutions to help enable them in their specific roles. We work alongside our M365 consultants to ensure tools match the needs of the Frontline, whether that’s Task Publishing, Company Communicator, Shift Integration or one of many other tools tailor-made to your workforce’s needs.
1. Your People
We get to know your Frontline workers, build Teams use cases, create personas and strategize about the aspects of Teams and other apps will be most useful.
3. Planning
We support across all areas, from technical readiness to deployment and adoption, to ensure your Frontline workers can access the tools they need within Teams – creating a ‘one stop shop’ experience.
2. Value Statement
We work with key sponsors and stakeholders to build a project roadmap and define our success criteria.
4. Prototype and Pilot
We take a ‘fail fast’ approach launching Teams while quickly implementing learnings before rolling out Teams and additional apps to your entire organisation.

Frontline Worker Offering for Microsoft Teams

Empower your Frontline with WM Reply. Our Frontline Worker Teams roll-out, designed as a four-part engagement, provides Frontline Workers with bespoke solutions to help enable them in their specific roles. We work alongside our M365 consultants to ensure tools match the needs of the Frontline, whether that’s Task Publishing, Company Communicator, Shift Integration or one of many other tools tailor-made to your workforce’s needs.
1. Your People
We get to know your Frontline workers, build Teams use cases, create personas and strategize about the aspects of Teams and other apps will be most useful.
2. Value Statement
We work with key sponsors and stakeholders to build a project roadmap and define our success criteria.
3. Planning
We support across all areas, from technical readiness to deployment and adoption, to ensure your Frontline workers can access the tools they need within Teams – creating a ‘one stop shop’ experience.
4. Prototype and Pilot
We take a ‘fail fast’ approach launching Teams while quickly implementing learnings before rolling out Teams and additional apps to your entire organisation.

Frontline Worker Workshop for Microsoft Teams

Day 1:
Prepare
  • Understand the opportunity for Frontline Workers
  • Identify executive sponsors and business stakeholders
  • Share information about your organization
Day 2:
Envisioning the Art of the Possible
  • Experience solutions first-hand
  • Identify Frontline Worker challenges and pain points
Offline:
Design and Plan
  • Deep-dive on Frontline Worker challenges and scenarios
  • Develop a strategy
  • Get a tailored success plan based on your scenarios

Ready to get your Frontline teams empowered like never before?

Reach out to us to get started!

You’ll walk away with a better understanding of challenges facing your Frontline Workers and a prioritized, actionable plan for Microsoft 365, Teams, Yammer, SharePoint or Viva based your specific use cases and desired business outcome.

Contact us





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